International Email and Chat Support Executive - Customer Support
- IntouchCX
- 1 - 6 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for
International Non Voice Process - Email & Chat Support
Immediate joiner required
Contact Details:
HR : Gayathri
Mobile number : 7899915***
Email ID : ga****************s@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Essential skills :
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
Critical skills:
- Excellent written communication and typing skills.
- Proficiency in English High attention to detail and accuracy.
- Ability to multitask and manage multiple chat windows simultaneously.
- Ability to multitask and manage multiple chat windows simultaneously, and helpdesk software).
- Empathy and a customer-first mindset.
- Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.
- Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions
- Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.
Educational/Work Experience and Requirements :
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- 1+ years of experience in Customer Service Chat or related field
Benefits:-
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
To schedule your interview
kindly Contact HR GAYATHRI or WhatsApp your CV on 7899915***/ Email to ga****************s@in******x.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support International Non Voice International chat process Bpo Non Voice International BPO Customer Service Email Typing Speed Non Voice Process Chat process Email Process US Process Customer Support CSE Chat Web Chat
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