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Non Voice Process Executive @ Lyros Technologies

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 Non Voice Process Executive

Job Description

Job Title: Customer Support Associate US Chat Process


Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations


Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.


Roles & Responsibilities

  • Revert on chats written by the customer on a variety of issues
  • Update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
  • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Lyros Technologies
Location(s): Hyderabad

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Keyskills:   Excellent English communication skills

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₹ 2.5-3.25 Lacs P.A

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Lyros Technologies

At Lyros, We are at the forefront of several impactful IT and Technical Support projects focused on client support resolutions. These initiatives include deploying sophisticated ticketing systems for rapid issue resolution, strengthening measures to safeguard client data, and leveraging AI-driven...

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