US Healthcare: Voice Process| 6 Month Contract| Bangalore
- Aston Carter
- 2 - 4 years
- Bengaluru
- 6 months ago
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Job Description
*Please read the JD before applying*
Role: Program Specialist (Voice Process-Outbound)
Shift: 6:00 PM - 03:00 AM
Transportation: Cabs are provided as per company policy
Contract Duration: This is a fixed 6-month contract
Work Model: Work From Home for initial Few Months, then Work From Office as per company's requirement
Location: Bengaluru, Karnataka 560001
Requirements:
- Experience: At least 2-4 years of customer service experience, with a background in the U.S. healthcare industry. Must be familiar with HIPAA guidelines and handling sensitive data.
- Education: A bachelor's or master's degree is preferred.
Selection Process: Each round of the interview process is an elimination round
Interview Rounds: 3
- Round 1:
- Section 1: Mettl-Test Assessment: Typing test (Typing speed of 35 words per minute with 85% accuracy)
- Section 2: Customer Enquiry ( Listening audio and Q/A)
- Round 2: Online Group Discussion Online Screening Round
- Round 3: In person Interview At Allegis Bangalore Office HR Discussion Selection /
Offer
About the Role :
Aston Carter is looking for a Program Specialist to be the main point of contact for our customers. In this role, you'll provide crucial operational and reimbursement support, ensuring patients get the therapies they need. You'll be a self-starter who identifies and removes obstacles, using your problem-solving skills to advocate for our customers.
Key Responsibilities:
- Handle incoming calls and faxes, and make outbound calls for insurance verification.
- Document all communications and escalate issues as needed.
- Process patient applications to determine program eligibility.
- Coordinate prescription transfers to specialty pharmacies.
- Educate patients on available insurance options.
- Maintain a professional demeanor while adhering to HIPAA guidelines and SOPs.
What We're Looking For:
- Proficient in English, both written and verbal.
- Ability to multitask and navigate multiple computer programs.
- Strong customer service and problem-solving skills.
- Empathetic, accountable, and driven to help customers.
- Ability to work both independently and as part of a team.
Preferred candidate profile
- Candidates should be flexible in working from home or in an office setting per business needs
- Must be comfortable working in US shift
- Must be comfortable to attend F2F final interview
- Must be a residing in Bangalore/ nearest places to Bangalore (within 40km)
For quick response connect at 7300523***(WhatsApp) or drop resume at ga****i@as********r.com along with the details below
- Name as per Aadhar and PAN:
- Contact No.:
- Email Address:
- Gender:
- Total Years of Experience:
- Relevant years of experience in US Healthcare
- Current/Last Organization :
- Notice Period/LWD :
- Current Location :
- Current CTC :
- Expected CTC:
- Are you comfortable for Work From Office whenever asked by the organization:
- Are you comfortable with the 6 months CONTRACT:
- Comfortable with shift timings( Shift would be 6:00 PM - 3:00 AM) :
Job Classification
Industry: Clinical Research / Contract ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: ContractContact Details:
Company: Aston CarterLocation(s): Bengaluru
Keyskills: Customer Service US Healthcare Voice Process Eligibility Verification International Voice Typing Speed Healthcare Bpo benefits investigation Us Insurance Healthcare Operations Customer Support AR Calling HIPAA reimbursement International BPO
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