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MSP Operations Specialist @ Idexcel

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 MSP Operations Specialist

Job Description

Role & responsibilities


Job Title: MSP Operations Specialist
Location: Bangalore
Experience: 46 Years
Joining: Immediate
Client: Leading MNC

Job Description:
We are seeking an experienced MSP Operations Specialist to support our Managed Service Provider (MSP) operations for a leading MNC client. The ideal candidate will have strong operational expertise, stakeholder management capabilities, and excellent communication skills.

Key Responsibilities:

  • Manage day-to-day MSP operations, ensuring compliance with client policies and processes.
  • Act as a single point of contact between vendors, consultants, and client stakeholders.
  • Handle onboarding, invoicing, timesheet approvals, and contractor lifecycle management.
  • Track, report, and resolve operational issues within defined SLAs.
  • Collaborate with internal teams (HR, Finance, Procurement) to ensure smooth operations.
  • Provide periodic operational updates and dashboards to stakeholders.
  • Ensure adherence to compliance, audit, and quality standards.

Required Skills & Qualifications:

  • 46 years of proven experience in MSP operations or workforce management.
  • Strong understanding of vendor management and contingent workforce processes.
  • Excellent communication and stakeholder management skills.
  • Ability to work under pressure with attention to detail.
  • Proficiency in MS Office tools (Excel, PowerPoint, Word).
  • Prior experience in an MNC/MSP setup preferred.

Employment Type: Full-time
Notice Period: Immediate joiner preferred


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Idexcel
Location(s): Bengaluru

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Keyskills:   vendor management MNC MSP operations MSP workforce management

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Idexcel

Idexcel Technologies Private Limited Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Application Modernization, and Data Analytics. Idexcel is proud that for more than 21 years it has provided services that implement complex technologies that ...