Urgent hiring For US Customer service process (Outbound) @ Capgemini

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Urgent hiring For US Customer service process (Outbound)

Capgemini
1 - 5 years
Noida, Gurugram
5 months ago
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Job Description

Key Responsibilities:

Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. (Australian, UK, US, )
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations.

Required Skills & Qualifications:

Bachelors degree or equivalent.
24 years of experience in outbound calling, for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Open to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.

package up to 4.5lpa

5days working

cab

location Noida/Kolkata

C2H For 2 Yrs

Knowledge of US culture and customer behaviour

Interested candidates can apply to this mail id -

an********h@cr**********n.com Or Drop the cv on whatsup 9871132***

Make sure candidate should have all the documents

Looking 30days 0r 20 days Joiners

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Crown Solutions ltd
Location(s): Noida, Gurugram

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Keyskills: US Process International Voice International Call Center Outbound Process Voice Support Outbound Calling Us Calling Australian Process Bpo Voice International Process Us Voice Process International Voice Process International BPO International Calling UK Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Capgemini

Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Altran acquired by Capgemini in 2020 - and Capgemini's digital manufacturing expertise. With broad industry knowledge and cutting-edge ...

Urgent hiring For US Customer service process (Outbound) @ Capgemini

Home > Voice / Blended