Urgent hiring For US Customer service process (Outbound) @ Capgemini

Job Description

Key Responsibilities:

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. (Australian, UK, US, )
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily/weekly/monthly Targets and conversion targets.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations.

Required Skills & Qualifications:

• Bachelors degree or equivalent.
• 24 years of experience in outbound calling, for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.

package up to 4.5lpa

5days working

cab

location Noida/Kolkata

C2H For 2 Yrs

Knowledge of US culture and customer behaviour

Interested candidates can apply to this mail id -

an********h@cr**********n.com Or Drop the cv on whatsup 9871132***

Make sure candidate should have all the documents

Looking 30days 0r 20 days Joiners

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   US Process International Voice International Call Center Outbound Process Voice Support Outbound Calling Us Calling Australian Process Bpo Voice International Process Us Voice Process International Voice Process International BPO International Calling UK Process