Ops Head
- OYO
- 9 - 14 years
- Lucknow
- 5 months ago
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Job Description
JOB DESCRIPTION
OPERATIONS HEAD
About OYO
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.
https://www.oyorooms.com/
Website Link
Location
Multiple
Role Type
Field Role (involves daily travel), Mon-Sat
What will you be doing Drive customer experience metrics across Franchise and SOB properties through a team of Service Specialists
Ensure new property onboarding meets quality standards and brand guidelines
Ensure timely go-live of properties on the platform, with zero exceptions or delays, maintaining
operational readiness
Own and reduce Net Stuck and Check-In related issues across the network, via swift resolution
and root cause fixes
Drive ratings and reviews across OTAs and Google My Business (GMB)
Ensure regular audits to maintain quality, hygiene, and policy compliance
Coach and support front office operations to enhance guest experience and property profitability
Key Performance Indicators Customer experience ratings, Operational efficiency & Net Stuck
Who are we looking for 9- 12 years of overall experience, including 4 to 6 years in a team leadership role
Strong operational and process management skills, preferably in hospitality or service industries
Proven ability to lead cross-functional teams and manage field operations at scale
Excellent problem-solving and analytical skills with a focus on root cause resolution
Familiarity with quality audits, SOP implementation, and guest experience metrics
Strong communication and stakeholder management skills.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Lucknow
Keyskills: Team Management Customer Experience Service Quality Customer Satisfaction Customer Operations CSAT
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