AR Caller Specialist
- Artech Infosystems
- 10 Positions
- Hyderabad
- 3 months ago
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Job Description
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, Dental documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
- 2-5 Years of experience in accounts receivable follow-up / denial management for US healthcare customers
- Fluent verbal communication abilities / call center expertise
- Knowledge on Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in night shifts
- Basic working knowledge of computers.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the client's medical billing software as part of the training. Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.
Position: AR CALLER
Location: Hyderabad,
F2F Interview
WFO - 5 Days
Exp 2.5 Years - 5 years
Night Shift
No Cab ( cab allowances 2500 will be provided) and Attendance bonus (2000)
Yearly Bonus : 50k
Payroll : Artech
Description:
AR caller Job Description
JOB REQUIREMENTS:
To be considered for this position, applicants need to meet the following qualification criteria:
Important Notes:
Please share resumes with reference RELEVANT ONLY
Only RELEVANT profiles will be contacted (must meet all criteria)
This is a work-from-office role remote/WFH not available
Send your resume to: hidden_email
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: AR Caller SpecialistContact Details:
Company: Artech InfosystemsLocation(s): Hyderabad
Keyskills: accounts receivable ar calling voice process
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Artech Infosystems
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.
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