Customer Success Manager
- ESN Technologies
- 1 - 6 years
- Hyderabad
- 2 years ago
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Job Description
- Provide customer-centric Onboarding Experience for our new customers.
- Communicating with the Account Executives (Sales) to ensure customer s journey is seamless
- Monitor health and proactively reach out to accounts based on triggers.
- Mitigate churn through creative solutions and proactive probing to understand needs
- Conduct renewal conversations with accounts at risk.
Skills:
- Strong oral and written communication skills.
- Consultative approach when speaking with customers.
- Deep customer empathy.
- Customer experience champion and voice of the customer
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
- B2B experience a plus.
Requirements:
- Needs experience in Google Suite Applications. (Docs, Sheets, Slides, Hangouts, etc.)
- Understanding of SaaS industry knowledge.
- Knowledge of Salesforce CRM a plus.
- Experience with LogMeIn123 Rescue and Ring Central are a plus.
- Tech savvy a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: ESN TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: B2B Sales SAAS Management Accounts Executive Customer experience Salesforce CRM Monitoring
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ESN Technologies
About the Company: We, ESN, have been in the business for over a decade and are trusted service providers for Software Solutions & Professional Services. Intel (India-USA), HP (USA), Texas Instruments (TI), MSN, Oracle.... are few of our prestigious Clients. We assemble a whole team...
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