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Walk-in Drive For Workforce Management Analyst @ Icici Lombard - Vashi @ ICICI Lombard

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 Walk-in Drive For Workforce Management Analyst @ Icici Lombard - Vashi

Job Description


Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - Vashi


Job Summary :

The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, scheduling, and real-time management. This role involves analyzing historical data, forecasting future workloads, and implementing strategies to ensure adequate staffing levels to meet service level objectives and operational goals.


Key Responsibilities:

  • Forecasting and Planning
  • Scheduling
  • Real-time Management
  • Data Analysis and Reporting

Business Group

Service, Operations & Tech.

Vertical

Customer Relationship Team


Role Objective


Forecasting and Planning, Scheduling, Real-time Management, Data Analysis and Reporting

Manage call/ chat volumes, daily attendance and program break schedules

Work closely with the operations team to analyse and help improve their delivery processes

Generate ideas for process and service improvement planning

Prepare and share biweekly, monthly internal reports

Skills Required


Excellent Communication Skills in English & Hindi

Must have Microsoft excel skills

Ability to create reports in Excel and forecast results

Ability to multi-task, focus and complete reports for extended periods of time

Competencies Required:


Team player

Previous call Center experience (Preferred)

Required Qualification / Experience


Full Time Graduate / Post Graduate

0 to 3 yrs. of experience (Preferred)

Call-center experience in GI industry will be an added advantage


Job Title : Workforce Management Analyst


Age Criteria : 35 Max


Shift Timing: (9.30 hours)


Interested candidate can share their resume on an********i@ic*********d.com or can directly walk-in to below mentioned office address -

Regards,

Ankita Soni

Human Resource

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Walk-ins

Contact Details:

Company: ICICI Lombard
Location(s): Mumbai

+ View Contact

Keyskills:   Call Center Operations Forecasting Workforce Planning Reports And Dashboards Workforce Management Rostering Conditional Formatting Workforce MIS Reporting Macros Real Time Analysis Data Analysis Workforce Analytics Workforce Reporting WFM

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ICICI Lombard

ICICI Lombard General Insurance Company Limited   ICICI Lombard General Insurance Company Ltd is India's leading private sector general insurance company. We are a 74:26 joint venture between ICICI Bank Limited and Lombard Canada Inc. As a part of ICICI Group, we are well known for our innovative...

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