Service Delivery Manager @ Capgemini

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Service Delivery Manager

Capgemini
9 - 12 years
Mumbai
4 months ago
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Job Description

Job Title-Service Delivery ManagerTotal Exp-9-15 Years Location-Mumbai, Bangalore
Your Role

Salesforce RUN Operations ManagementSuccessfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance.

Service Delivery & MonitoringOversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management.

Quality & Continuous ImprovementDrive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs.

Reporting & Stakeholder EngagementLead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication.

Technical & Strategic ExpertiseSkilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency.

Your Profile

Manage RUN operations using ITIL standards and ensure SLA compliance.

Lead global/multi-org Salesforce implementations (Sales, Service, Health Clouds).

Oversee incident, problem, change, and environment management.

Ensure high availability through proactive monitoring and RCA/FMA processes.

Track and report weekly/monthly SLAs and KPIs.

Support project planning, resource forecasting, and budgeting.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Mumbai

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Keyskills: compliance major incident management forecasting preventive maintenance sla sla tracking budgeting change management salesforce high availability automation operations incident management devops project planning devops tools

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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