Customer Care Executive
- IGT Solutions
- 0 - 2 years
- Delhi, NCR
- 5 months ago
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Job Description
Job Description: Customer Support Executive Domestic Voice Process (Banking)
Position: Customer Support Executive
Process: Banking Domestic Voice
Qualification: Graduation Mandatory
Salary: 15,000 19,000 (In-hand)
Shifts: Rotational Shifts
Weekly Off: Rotational Offs
Location: Gurgaon
Roles & Responsibilities:
- Handle inbound customer calls for banking-related queries.
- Assist customers with account information, transaction details, card issues, and general banking support.
- Resolve customer complaints professionally and escalate cases as needed.
- Maintain customer satisfaction through effective communication and solution-oriented service.
- Update customer interaction details in the CRM system accurately.
Skills Required:
- Excellent verbal communication skills in [Hindi & English language].
- Strong customer-handling and problem-solving abilities.
- Ability to work under rotational shifts and weekly rotational offs.
- Basic computer knowledge and typing skills.
- Prior experience in customer support or banking process is an advantage (optional).
Key Requirements:
- Must be a Graduate (any stream).
- Comfortable with rotational shifts and rotational weekly offs.
- Good communication and customer service mindset.
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Delhi, NCR
Keyskills: Voice Process BPO Inbound Voice Process Upselling Domestic Voice Process Bpo Voice Telecalling Domestic Calling Voice Support
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