Manager- Planning- Flipkart Central - Bangalore
- Flipkart
- 7 - 12 years
- Bengaluru
- 8 days ago
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Job Description
Roles and Responsibilities
- Lead the end-to-end Grocery Control Tower Charter for the Zone.
- Own the end-to-end NPS/Planning/Metrics/Expansion charter, as a measure of experience for all users and enable generation of actionable key insights on a continuous basis for the same.
- Defining key objective parameters to measure the user experience. Create systems to set ambitious goals and achieve them
- Identify the key touch points across all users' lifecycles and work towards improving the overall experience. Drive quick improvements for positive impact as well as long term improvement across parameters.
- Define the culture in the Zonal BE teams and enable people for success during their tenure.
- Influence and co-own the product roadmap for betterment of the Customer experience
- Create and implement SOPs for most effective and efficient resolution of user issues in a structural manner
- Develop strategy to make Flipkart Customer experience as the Key Differentiating Factor among the competitors
- Partner with cross functional teams to identify areas of operational improvement and drive best practices for the same. Work closely with the Business stakeholders to drive solutions from a business capability, operations, technology and process standpoint.
- Partner with cross functional teams to help define operational processes, help measure adherence, provide feedback and course correction solutions to the Ops team.
- Prepare Master plan and Drive 5S implementation across all Hubs.
- Liaison with the key stakeholders like Operations/Procurement/Last mile /Middle mile operation team etc.
- Communicate product/process needs and work with the product/tech team to deliver on them on an ongoing basis.
- Hire and build a motivated dynamic team constantly driving the metrics for consumer delight and Operational Excellence
What youll need:
- Graduate in Engineering/Operations Research/ Supply Chain Management domain is preferred
- Tech savvy, Problem solving, data-driven decision-making ability through the stakeholders
- Adaptability towards change management, Sound presentation/communication skills
- Knowledge of principles, methodology and practices of Research and Data Collection
- Background in use of Analytics in Business Decision Making, Process Improvement and Optimization
- Ability to negotiate and sustain networking relationships with internal and external stakeholders
- Entrepreneurial DNA and ability to challenge the status quo using data driven problem solving skills.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Bengaluru+ View Contact
Keyskills: Supply Chain Operations Team Management Inventory Management Data Analysis Demand Planning Planning
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₹ 16-25 Lacs P.A
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