Senior Process Executive
- Cognizant
- 2 - 7 years
- Hyderabad
- 1 month ago
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Job Description
Job Title: SPE
Reporting to: Team Manager/Team leader, Operations
Objectives
The SPE's objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.
Key Result Areas (KRAs)
Operations:
- Has to complete transactions as per the target set on a daily/weekly/monthly basis.
- SPE needs to be an expert in US foreclosure process (End to End).
- 2+ years experience working with foreclosures in a servicing/collections environment.
- The SPE is responsible for maintaining constant Foreclosure end to end process knowledge in the team.
- Maintaining and documenting all process and investor updates received from the business area.
- Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
- Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members.
- Conduct the regular knowledge checks with the teams.
- Actively involved in suggesting and driving process improvements.
- Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
- Monitor and coach underperformers to improve their quality and efficiency.
- Be a part of the regular production and produce agreed numbers.
- Address and ensure resolution on all process related queries of the team members.
Qualification:
- Diploma / Graduate any discipline.
- 2 - 4 years of experience in BPO, US Mortgage/ Data Processing background.
- Minimum of 2 years in the Sr. Foreclosure -Process Expert role.
Skill Sets
- Experience in foreclosure, and mortgage servicing.
- Should have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures.
- The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
- Need to be well-versed with US Regulatory and investor guidelines.
- Good interpersonal skills
- Good written and verbal Communication skills
- Analytical and good judging skills
- Ability to grasp and learn quickly.
- Ability to coach
- Self-motivated
- MS Office Knowledge
- Ability to plan.
- Should be able to prioritize the daily work.
- Flexibility to work in different shifts.
- US -Mortgage Certification will be a value add.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: US Mortgage Loan Origination Loss Mitigation Mortgage Servicing Post Closing Escrow Foreclosure Loan Processing Loan Servicing Origination Bankruptcy
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