Talent Acquisition Manager (Volume/Bulk Hiring)
- People Group
- 6 - 10 years
- Mumbai
- 19 days ago
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Job Description
About Shaadi.com
Shaadi.com is India's leading matchmaking platform and part of the People Group. We operate at scale, serve millions of users globally, and run high-velocity sales and service operations across domestic and international markets. Our success depends on consistently hiring frontline talent at speed, quality, and predictability.
The Role
We are looking for a hands-on Talent Acquisition Manager Volume Hiring to lead end-to-end hiring for Telesales, Customer Service, and International Tele-calling roles. This role is critical to ensuring uninterrupted business operations by delivering hiring outcomes at scale, while continuously improving cost, quality, and time-to-fill.
You will own hiring strategy, execution, vendor management, and hiring analytics for high-volume roles, working closely with Sales, Operations, and Workforce Planning teams.
(Immediate Joiners/30 day notice period preferred)
Key Responsibilities:
Volume Hiring Ownership
- Own end-to-end hiring for Telesales, Customer Support, and International Calling roles across multiple geographies and shifts.
- Deliver hiring plans against aggressive monthly and quarterly targets with strong predictability.
- Drive bulk hiring initiatives including walk-ins, hiring drives, and rapid scale-up requirements.
Stakeholder & Workforce Planning
- Partner with Business, Ops, and Workforce Planning teams to translate demand forecasts into executable hiring plans.
- Act as a trusted advisor to business leaders on market availability, hiring feasibility, and trade-offs.
- Ensure alignment on role expectations, ramp timelines, and productivity benchmarks.
Sourcing & Channel Strategy
- Build and optimize high-yield sourcing channels: job portals, referrals, social media, vendors, and local networks.
- Design role-specific sourcing strategies for domestic and international tele-calling requirements.
- Continuously improve funnel conversion across sourcing, screening, interview, and offer stages.
Vendor & Cost Management
- Manage and scale external vendors and consultants while maintaining strict cost controls.
- Track vendor performance on quality, speed, and retention metrics.
- Reduce dependency on vendors through strong in-house sourcing capability.
Process, Quality & Candidate Experience
- Standardize hiring processes to enable speed without compromising quality.
- Ensure seamless candidate experience across high-volume pipelines.
- Drive offer acceptance, joining, and early-stage retention for frontline roles.
Data, Metrics & Reporting
- Own TA dashboards covering TAT, cost per hire, source performance, drop-offs, and hiring predictability.
- Use data to identify bottlenecks and drive continuous process improvement.
- Provide regular hiring reviews to senior leadership.
What Were Looking For
Experience
- 610 years of Talent Acquisition experience with strong volume hiring exposure.
- Proven track record of hiring at scale for Telesales, BPO, Customer Service, or Call Center environments.
- Experience hiring for international calling / global markets is strongly preferred
Skills & Competencies
- Deep understanding of frontline hiring economics, ramp cycles, and attrition dynamics.
- Strong stakeholder management and business partnering skills.
- Data-driven mindset with comfort owning metrics and hiring forecasts.
- High execution rigor with the ability to operate in fast-paced, target-driven environments.
Location & Work Style
- Based in Mumbai.
- Open to travel to both Thane & Andheri office
- Comfortable working in high-growth, high-volume hiring environments.
Why Join Shaadi.com
- Opportunity to own hiring outcomes for one of Indias most recognized consumer internet brands.
- High visibility role with direct impact on revenue and customer experience.
- Fast-paced environment with scale, complexity, and room to build best-in-class TA practices.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: Recruitment & Talent AcquisitionRole: Head - RecruitmentEmployement Type: Walk-insContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: BPO Hiring Volume Hiring Mass Recruitment Mass Hiring
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Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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