Hiring For freshers
- Cognizant
- 0 years
- Pune
- 6 days ago
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Job Description
Role & responsibilities
* Handle inbound and outbound customer inquiries via cases, email, and live chat during the night shift.
* Diagnose and resolve customer issues efficiently, providing accurate and complete information.
* Maintain detailed, accurate records of all customer interactions and transactions in the CRM system.
* Collaborate with team members and escalate complex problems to the appropriate internal departments.
* Adhere strictly to all company policies, procedures, and service level agreements (SLAs).
Preferred candidate profile
1. Communication Excellence
* Superior Verbal Skills: Ability to speak clearly, confidently, and professionally over the phone to explain complex information and resolve issues.
* Strong Written Skills: Proficiency in drafting professional, grammatically correct emails and chat responses.
* Active Listening: Exceptional ability to listen to customer concerns, empathize, and quickly understand the root of the problem.
* Bilingual ability (if applicable to the business needs) is a significant advantage.
2. Computer and Technical Proficiency
* Excellent Computer Handling Skills: High comfort level and efficiency in using multiple computer applications, browsing interfaces, and company-specific software simultaneously.
* Typing Speed and Accuracy: Ability to type quickly and accurately to maintain detailed customer records and manage real-time chats.
* Basic Troubleshooting: Foundational knowledge or quick aptitude to learn product/service-specific technical troubleshooting steps.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Pune
Keyskills: Technical Support Customer Support Excellent Verbal And Written Communication Skills
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