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Hiring For International Voice Process- Customer Support @ IntouchCX

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 Hiring For International Voice Process- Customer Support

Job Description

Company: Intouchcx
Location: Hyderabad
Job Type: Full-Time | On-Site
Experience: 6 months- 5 Years (International Voice experience)
Shift: Rotational / Night Shift


Job Description

We are hiring International Voice Process Customer Support professionals to join our global customer care team. The role involves interacting with international customers via phone, solving their queries, and delivering excellent support services.


Key Responsibilities:

  • Handle inbound/outbound calls from international customers professionally.
  • Provide accurate information on products/services and resolve customer issues.
  • Follow company processes, scripts, and quality guidelines.
  • Maintain detailed records of customer interactions.
  • Achieve performance targets (AHT, CSAT, Quality Metrics).
  • Collaborate with internal teams to escalate and resolve complex issues.

Required Skills & Qualifications:

Excellent spoken English with clear communication skills.
Strong customer service orientation & problem-solving ability.
Comfortable working in rotational night shifts for international time zones.
Basic computer skills and familiarity with CRM systems.
Ability to handle pressure and multitask.


Eligibility:

Any Graduate / Undergraduate / Diploma is okay
Atleast 6 months - 5 years in International Voice Process preferred.


Salary & Benefits

Salary: 3.5LPA - 5LPA (depending on experience & skills)
Two-way cab facility / transport allowances (if choose to Come by self )
career growth opportunities
5 days working | 2 rotational weekly off

Intrested Candidates Please Contact Below HR OR Email


HR Balakrishna

9949147***

ba***************a@in******x.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

+ View Contact

Keyskills:   Customer Service International Voice Process Inbound Process Bpo Customer Service Voice Process Outbound Process Voice Support US Process Communication Skills Canada Customer Support Bpo Voice Customer Care International Process Customer Handling UK Process

 Fraud Alert to job seekers!

₹ 2.5-4.75 Lacs P.A

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

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