Customer Voice Associate - HR Soumini
- Wipro
- 0 - 2 years
- Mumbai
- 9 hours ago
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Job Description
Customer Support Voice Process -
Roles and Responsibilities:
- Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA OR ANY IT Field are not eligible.
Skill Requirements:
- Excellent communication skills.
- Comprehension : - Ability to clearly understand the problem statement
- Composition : - Ability to compose a grammatically correct, concise and accurate.
- Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs
Shift- WFO, 5 days working and any 2 Rotational week offs, preference for immediate joiners
Mode of Interview- F2F
Rounds of Interview- HR round, SVAR (B2 Proficiency, Score- 65+), OPS Round
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai
Keyskills: Customer Service Excellent Communication In English International Voice Process Excellent Verbal And Written Communication Skills Fluent English Spoken English Bpo Voice Voice Process International BPO
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