Order To Cash Operations Associate
- Accenture
- 1 - 3 years
- Noida, Gurugram
- 7 hours ago
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Job Description
Skill required: Order to Cash - Collections ProcessingDesignation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for
Business Operation ManagementDeductions ManagementCustomer Service ManagementCredit Management AssessmentPriority SkillCollect and recover customer receivables and debt.Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.Customer Service:Protect client relationships while recovering funds.Problem Solving:Handle routine and complex account issues.Process Management:Apply knowledge of Order-to-Cash (OTC) cycles, cash application, and dunning processes.Communication:Strong verbal and written skills for internal and external interactionsStrong disputes knowledge and good email writing skills
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts
Qualification
BCom
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Noida, Gurugram+ View Contact
Keyskills: order to cash debt collection order management customer service cash management verbal and written skills collection writing skills cloud operations customer satisfaction compliance payment processing
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