Hiring For IT Helpdesk
- MSL Group
- 1 - 6 years
- Noida, Gurugram
- 2 months ago
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Job Description
- Resolve user issues remotely by providing timely and effective
technical support, ensuring customer satisfaction and minimal
disruption to business operations.
Manage issue triage, prioritize tasks based on urgency and
impact, and ensure appropriate escalation, ticket routing, and
resolution.
Collaborate with senior team members to identify tasks and
processes suitable for automation, contributing to the automation
pipeline.
Assist in the design, development, and testing of automation
solutions using coding and scripting languages like Python,
PowerShell, or similar technologies.
Participate in the development and maintenance of technical
documentation, including troubleshooting guides and knowledge base
articles.
Continuously expand your technical knowledge and skillset,
actively seeking learning opportunities and staying informed about
emerging technologies and industry trends.
Collaborate with cross-functional teams, including
infrastructure, development, and operations, to resolve technical
issues and enhance overall IT operations.
Participate in team meetings, sharing insights and contributing
to process improvements and knowledge sharing initiatives.
Follow established ITIL (Information Technology Infrastructure
Library) practices and processes to ensure adherence to service level
agreements (SLAs) and IT service management (ITSM) standards.
Maintain a customer-centric approach, fostering positive
relationships with end-users and providing clear and concise
communication throughout the support process.
The Ideal Candidate Will Have:
- Bachelor's degree in Information Technology, Computer Science, or
a related field. Relevant certifications or equivalent work experience
will be considered. Proficient knowledge of Windows operating
systems and Microsoft Office applications, complemented by a strong
understanding of computer systems, mobile devices, and other tech
products.
Strong passion for learning and building technical skills, with a
desire to grow and advance within the IT field.
Basic understanding of coding, scripting, and automation
concepts, with a willingness to learn and develop proficiency in
languages like Python, PowerShell, or similar technologies.
Exceptional problem-solving skills with the ability to diagnose
and troubleshoot technical issues, deliver clear technical
instructions verbally and in writing to non-technical users, while
maintaining excellent customer service.
Ability to work in a fast-paced environment, managing multiple
tasks and priorities simultaneously.
Strong attention to detail and commitment to delivering high-quality work.
Collaborative mindset and willingness to work effectively as part
of a team.
Familiarity with ITIL best practices and a customer-centric
approach to service delivery.
Relevant certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, or ITIL Foundation
Certification are a plus."
Location Noida (144) & Bangalore
Position: : Permanent with NTT DATA
Salary Grade 4 .65 Lpa+ 10% varibale
Salary Grade 5.67 LPA +10 % Variable
One side Cab
Only 30% Hike
24*7 Shifts
Excellent Communication Skills
Milki Bisht
Cell: +91 9151206***
E-mail: mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Noida, Gurugram
Keyskills: Helpdesk Technical Voice Process BPO US Technical LAN Troubleshooting IT Helpdesk Networking US Voice Network Support IT Support Desktop Support IT Service Desk Help Desk Operations Remote Support Technical Helpdesk Service Desk International Voice Process
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MSL Group
MSLGROUP is a public relations (PR) network of companies. Specialists in strategic communications and engagement, the company is part of the French multinational Publicis Group
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