Work force management (WFM) - Senior Analyst - Pune
- Trigent Professional
- 4 - 8 years
- Pune
- 3 days ago
- Email to a friend
- Report this job
Job Description
Job description;
Must have -
- Advanced Excel
- Good communication
- MIS core reporting
- Analysis exp.
- Data Analytics
- Reports presentation, Report errors
- Stakeholder exp. (US or UK)
- Well versed with excel formulas
- End to end forecasting exp.
- Forecasting is a mandate (Long Term Forecasting / Volume Forecasting)
- Capacity Planning exp. is mandate
- Creating forecast using only Excel or Power Bi tool
- Only immediate joiners.
Key Responsibilities:
- Forecasting and Analysis
- Develop and maintain accurate forecasting models to predict workload, staffing needs, and resource requirements.
- Analyze historical data, trends, and business drivers to create actionable insights for workforce planning.
- Provide recommendations to improve forecasting accuracy and operational efficiency.
- Workforce Planning
- Collaborate with stakeholders to design and implement workforce strategies that align with business goals.
- Monitor and adjust staffing plans based on real-time data and changing business needs.
- Ensure optimal utilization of resources to meet service level agreements (SLAs) and performance targets.
- Reporting & Metrics
- Generate and present detailed reports on workforce performance, forecasting accuracy, and operational metrics.
- Identify key performance indicators (KPIs) and track progress against goals.
- Provide actionable insights to leadership for decision-making.
- Process Improvement
- Identify opportunities for process enhancements within workforce management and forecasting functions.
- Implement best practices and innovative solutions to improve efficiency and effectiveness.
- Lead initiatives to automate and streamline WFM processes.
Qualification:
- A graduate
Experience Required:
- Minimum of 4 years of experience in workforce management, with a focus on forecasting and analytics.
- Proven track record of developing and implementing forecasting models in a corporate environment.
Soft skills / Competencies:
- Ability to take initiative
- Flexible team player with a positive attitude
- Must have good time management with the ability to work with minimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
- Must be friendly and professional with a positive attitude
- Organized with the ability to quickly and effectively adapt to change
- Able to communicate professionally - oral and written
- Problem solving skills
Working days
- Monday to Friday
If interested plz share your resume to la***********s@tr****t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Operations - OtherEmployement Type: Full timeContact Details:
Company: Trigent ProfessionalLocation(s): Pune
Keyskills: Workforce Management Forecasting Workforce Planning WFM Resource Planning Capacity Planning Wfm Planning Resource Management
Similar positions
Trigent Professional
Trigent Professional Services leverages cutting-edge AI-driven sourcing methodology to support your business at every stage of internal operations. We aim to ensure a seamless candidate journey that meets your hiring needs, even amidst ongoing market volatility.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in