Assistant Manager - Customer Engagement
- Axis Max Life
- 2 - 5 years
- Coimbatore
- 23 days ago
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Job Description
Key Responsibilities:
- Streamlined Operations processing
- Process new business (scanning, qc, Welcome calling etc.)
- Support resolution of field actionable:
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- Managing end-to-end WIP
- Liaisoning with other support units at Home Office (such as Finance, Administration, NB, Renewals, Claims, IT) to ensure that all operational issues of the Hub are resolved
- Ensuring MIS and dashboards are published / shared with the required teams
- Follow through on all customer service requests to ensure all requirement as submitted in one go.
- Help resolve all customer complaints pertaining to the hub including follow up with the bank and distribution team for the same.
- Ensuring 100% compliance in all established processes and procedures
- Implement key initiatives and mission levers in the Hub
- Quality initiatives and process standardization across Hub
Preferred candidate profile
- A Graduate/MBA
- Experience in operations or customer services.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Coimbatore+ View Contact
Keyskills: Branch Operations
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Axis Max Life
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