Manage end-to-end logistics operations across multiple hubs within the assigned cluster
Ensure achievement of service levels (SLA, TAT, productivity, quality, and cost KPIs)
Lead and supervise Hub In-Charges and operational teams across locations
Drive process standardization and SOP compliance across all hubs
Monitor inbound, outbound, line-haul, and last-mile operations (as applicable)
Plan and optimize manpower, fleet, and capacity utilization
Track and analyze MIS and operational data to identify gaps and implement corrective actions
Manage escalations, exceptions, losses, and damages within defined timelines
Coordinate with transporters, vendors, and cross-functional teams for smooth operations
Ensure compliance with safety, security, and statutory requirements
Conduct regular hub audits and performance reviews
Drive cost optimization and productivity improvement initiatives
Support implementation of new processes, systems, and network expansion
Prepare and present daily, weekly, and monthly cluster performance reports
Maintain high standards of customer experience and service quality

Keyskills: area manager cluster manager station manager
Shadowfax is India's most trusted on demand last mile logistics network offering tech enabled one stopdelivery solutions. We are on a mission to connect the next one million micro entrepreneurs andsuppliers in logistics using singular platform to bridge the information gap and eradicate inef...