Risk Specialist - Arabic, SPIV
- Amazon
- 1 - 5 years
- Hyderabad
- 14 days ago
- Email to a friend
- Report this job
Job Description
Amazons Selling Partner Identity Verification (SPIV) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store.In-Person Investigation (IPI) process that provides partner teams the flexibility to verify customer information for multiple use cases and action types, and vends ground truth data to 1) train risk models that detect identity and payment instrument abuse, 2) provide legally defensible evidence to deny disbursement to bad actors and support arbitration, 3) detect bad actors exploiting dormancy and 4) support SPS teams in escalations and deep dives. This team lives within the SPIV organization which believes in solving problems, taking on every challenge and identifying the camouflaged bad actors with an exceptional amount of pride.
Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. We execute this through In-Person Investigations (IPI) and we believe in holistic review of accounts which includes registration exploits, listings abuse, counterfeit, product review abuse, fraudulent MOs, relations, ownership transfer, drop shipping, external identity verification tools. We are looking for a strong group of people specializing in video verification, supply chain, document investigations and risk management. Key job responsibilities
1. Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Communicates to business leaders on pre-defined guidelines with data and resolves issues with limited guidance.
5. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
6. Adheres to set targets on productivity and quality.
7. Manages escalations on routine and predefined tasks with minimal supervision.
8. Learns new tools / SOPs / processes with minimal supervision.
- Graduate of a Bachelor s degree.
- Should have a minimum of 12 months tenure as an L4 IC in Risk Investigations team.
- Willingness to work in rotational shifts
- Fluency in Arabic, English language (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
- Leverages team knowledge across several specialty areas to help resolve recurring seller issues
- Demonstrate the ability to self-manage on priority tasks and objectives
- Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome. - Experience in conducting In-person Verification/RA/AP/PQ investigations is an advantage.
- Experience working in relevant industries such as seller experience, Investigations, Risk management, etc.
- Proficiency in Hindi/ Arabic/Turkish is advantageous.
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word, Outlook).
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Supply chain Mining Business Analyst Process improvement Standard operating procedures Appeals Customer experience Risk management MS Office Risk mitigation
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in