Production and Support Engineer @ Citiustech

Job Description

Job Summary:

We are seeking a highly skilled and proactive Alert Monitoring & Troubleshooting Analyst to join our team. The ideal candidate will be responsible for monitoring system alerts, prioritizing and troubleshooting issues, performing root cause analysis (RCA), and providing actionable insights to reduce recurring incidents. This role requires strong technical expertise in Linux, PostgreSQL, networking, and excellent communication skills to collaborate with multiple stakeholders.

Key Responsibilities:

• Monitor and analyze system alerts in real-time.
• Prioritize alerts based on severity and business impact.
• Troubleshoot issues across Linux/Windows-based platforms, databases, and networks.
• Perform detailed Root Cause Analysis (RCA) for recurring or critical issues.
• Analyze alert trends site-wise and recommend proactive measures to reduce alert volume.
• Collaborate with cross-functional teams to implement permanent solutions.
• Document incidents, RCA findings, and resolution steps clearly and concisely.
• Communicate effectively with internal teams, clients, and stakeholders.

Required Skills:

• Linux Expertise: Strong command over Linux OS/servers, including log analysis, shell scripting, and system troubleshooting.
• Database Knowledge: Proficient in PostgreSQL; ability to write and optimize SQL queries.
• Networking: Good understanding of network protocols, diagnostics, and troubleshooting.
• Alert Management Tools: Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.) is a plus.
• Communication: Excellent verbal and written communication skills; ability to convey technical details to non-technical stakeholders.
• Analytical Thinking: Strong problem-solving skills and ability to identify patterns and root causes.

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Keyskills:   Linux Administration Redhat Linux Linux System Administration RHEL Unix Administration