Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Lead Engineer - 2 Developer @ Pepsico

Home > Software Development






Pepsico  Lead Engineer - 2 Developer

Job Description

Overview

  • We are seeking a highly skilled ServiceNow Developer to design, build, and sustain AIpowered employee experiences using Now Assist, AI Search, and Virtual Agent as part of the Digital Employee Experience (DEEx) program
  • This role focuses on applied Generative AI, semantic search, and conversational workflows embedded directly into the ServiceNow platform
  • The ideal candidate combines strong ServiceNow engineering skills with handson experience integrating GenAI, enterprise search, and multisystem workflows in a governed, production environment
  • This role focuses on integrating generative AI, predictive intelligence, virtual agents, and agentic AI workflows, with a strong emphasis on security, scalability, and compliance with governance requirements
  • You will collaborate closely with engineering, data science, product management, and AI governance teams to ensure AI solutions meet business goals and ethical standards
Responsibilities

Technical Skills

  • Strong hands on experience as a ServiceNow Developer in enterprise environments
  • Proven experience with Now Assist, AI Search, Virtual Agent, and Knowledge Management
  • Practical experience integrating Generative AI into production workflows
  • Solid understanding of semantic search, embeddings, and AI driven retrieval
  • Experience building secure REST APIs and integrating ServiceNow with external systems
  • Familiarity with ServiceNow testing frameworks (ATF) and DevOps practices
  • Enterprise Delivery Skills

  • Experience working in governed, security-conscious environments
  • Ability to translate business use cases into scalable technical solutions
  • Strong troubleshooting and root cause analysis skills
  • Comfortable working across HR, IT, Security, and Product teams
  • Preferred / Differentiating Skills

  • Experience with agentic AI or workflow-driven AI assistants
  • Conversational UX design (multi-turn dialogs, intent handling, escalation patterns)
  • Multilingual or dynamic translation use cases
  • Rapid prototyping and POC delivery in evolving AI programs
  • What Success Looks Like

  • Employees find answers faster through AI Search and conversational experiences
  • Now Assist responses are accurate, grounded, and trusted
  • Integrations work seamlessly across enterprise systems
  • AI features scale safely from pilot to production
  • The platform remains stable, test covered, and upgrade ready
  • Qualifications

    7-8 years of progressive hands-on development experience in the ServiceNow Platform

  • Bachelor of Computer Science
  • ServiceNow Certified Implementation Specialist AI Virtual Agent
  • Job Classification

    Industry: Beverage (Brewery / Distillery)
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Back End Developer
    Employement Type: Full time

    Contact Details:

    Company: Pepsico
    Location(s): Hyderabad

    + View Contactajax loader


    Keyskills:   AI Search ai assistants rest ux prototyping ai hr enterprise systems knowledge management root cause analysis ai governance testing frameworks servicenow data science product management apis use cases compliance devops ux design

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    Hcltech - Java Full Stack (f2f Hiring Drive-18 Apr)

    • HCLTech
    • 8 - 13 years
    • Hyderabad
    • 5 hours ago
    ₹ Not Disclosed

    Data Engineer-Data Platforms-Snowflake

    • IBM
    • 5 - 8 years
    • Bengaluru
    • 5 hours ago
    ₹ Not Disclosed

    Application Lead

    • Accenture
    • 5 - 10 years
    • Bengaluru
    • 7 hours ago
    ₹ Not Disclosed

    Custom Software Engineer

    • Accenture
    • 7 - 12 years
    • Noida, Gurugram
    • 7 hours ago
    ₹ Not Disclosed

    Pepsico