We Are Hiring -International Voice Process
- IntouchCX
- 1 - 2 years
- Hyderabad
- 14 hours ago
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Job Description
About IntouchCX
IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in delivering innovative, value-driven customer service solutions across industries such as retail, healthcare, technology, and e-commerce. Our services include omnichannel customer support, AI solutions, trust and safety, and more. With a strong focus on innovation, we aim to enhance customer experience and drive business growth.
Job Overview:-
We are looking for enthusiastic and customer-focused individuals to join our International Customer Support Team (Voice / Chat Process). As a Customer Service Associate (CSA), you will interact with global customers (primarily US-based) via chat, assisting them with queries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:-
* Handle inbound and outbound customer interactions via Calls support
* Address queries related to accounts, billing, and basic technical troubleshooting
* Provide prompt, accurate, and customer-centric resolutions
* Maintain a professional and empathetic tone while interacting with customers
* Document customer interactions accurately in the system
* Meet defined performance KPIs including:
Quality
Customer Satisfaction (CSAT)(AHT)
Response Time / Resolution Time
Productivity Metrics
Required Skills:-
* Excellent written communication skills in English (grammar, spelling, and tone)
* Strong typing speed and accuracy
* Good interpersonal and problem-solving abilities
* Ability to multitask and manage multiple chat conversations
* Basic technical knowledge (Android/iOS platforms preferred)
* Ability to work in a fast-paced environment
* Attention to detail and adaptability
Educational Qualifications & Experience
* Minimum: High School Diploma or equivalent
* At least 6 months of experience in customer service (International Voice process preferred)
Why Join IntouchCX?
* Be part of a global and innovative organization
* Opportunities for career growth and development
* Collaborative and inclusive work environment
Perks & Benefits
* Performance-based incentives
* Rewards & recognition programs
* PF & ESI benefits
* 5 days working with 2 rotational week-offs
Note: 100% Work from Office
Interview Details;-
Location:
B16, Mindspace, 5th Floor,
Behind Inorbit Mall, Hyderabad
https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9
Mode: Face-to-Face (Walk-in)
Walk-in Timings: 11:30 AM 3:30 PM
Application Process:-
Interested candidates can walk in directly or contact the recruiter below:
Contact: 8019391***
Mention on Resume: HR Vijaya Majji
Reminder: IntouchCX never asks for money or sensitive personal information during the hiring process.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Customer Support Voice Process International Voice International Voice Process International BPO
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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