Customer Support (Voice) - HR Radha @ Wipro

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Customer Support (Voice) - HR Radha

Wipro
0 - 1 years
Mumbai
13 hours ago
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Job Description

Customer Support (Voice Process)

Location: Airoli Mindspace | Work From Office
Shift: 24*7 (Rotational) | 5 Days Working

Immediate Joiners Preferred

Eligibility

Graduates/Undergraduates can apply.
Not Eligible: MBA, BTech, BE, BCA, BSc IT/CS, MTech, MCA, CA.

Role & responsibilities

Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required

Skill Requirements:

Excellent communication skills.
Comprehension : - Ability to clearly understand the problem statement
Composition : - Ability to compose a grammatically correct, concise and accurate.
Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: BPO Customer Support Good English Communication Fluent English Voice Process Customer Service Multitasking Grammar Management Skills Customer Handling

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Customer Support (Voice) - HR Radha @ Wipro

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