Walk-in Interview (Bangalore )- Technical Voice
- NTT DATA
- 1 - 6 years
- Bengaluru
- 3 days ago
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Job Description
Hiring For Technical Voice-
Excellent Communication Skiils
Flexibility to work shifts if required"
24*7 Shift
One side Cab
Bonus +Night Shift
Work from Office
Salary grade 4 Up to 4.6 LPA, (Note Candidate Will get 30% hike )
Salary Grade 5 Up to 5.6 LPA (Note Candidate Will get 30% hike )
10 hours Shifts
Walk-in Interview (Whitefield)
1 Year of US technical Voice Experience can apply
Work From Office
The Service Desk SeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance
Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner
Regards;
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Talent Solutions| Digital Transformation| Data Analytics
Cell: +91 9151206***
E-mail: mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: NTT DATALocation(s): Bengaluru
Keyskills: Technical Voice L1 Support IT Helpdesk Outlook Tech Voice Service Now Troubleshooting IT Support Voice Support US Process English Desktop Support Communication skills IT Service Desk Remote Support Technical Helpdesk Ticketing Tools Technical Support Service Desk
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