A2Zalpahabetsolutionz Pvt Ltd
Role Overview The Operations Manager will lead the Service Desk and Network Operations Center (NOC) teams, ensuring seamless frontline support, effective monitoring oversight, and high service quality across a global IT env...
Lead the Network Operations Center team, optimizing monitoring systems and coordinating 24x7 alert management. Drive improvements in monitoring, incident handling, escalation processes and documentation. Ensure SLA targets ar...
Lead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Resp...
Perform daily review to add or remove devices from monitoring as required Perform daily review to report on the status of all monitored systems Provide timely response to all requests for new monitoring of systems or ...
Design, plan, manage and support network infrastructure components across enterprise locations and cloud environments, ensuring security, availability and scalability of network services. Responsibilities: Designing, Plannin...
Bridge business needs and technology solutions by gathering requirements, documenting processes, and ensuring solutions align with organizational goals. Facilitate workshops and create comprehensive documentation. Respons...
The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician con...
Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily ticket queue management, ensure SLA targets are met and apply escalations appropriately. Coordinate with applicat...
Schedule and maintain various scripts for Informatica maintenance like backups, update statistics for the Informatica repository, regular recycles and removal of old logs. Informatica Server maintenance including troubl...
Talent Acquisition (80%) 1. Full-cycle recruiting for technical and non-technical roles across various departments 2. Sourcing candidates using multiple channels (job boards, social media, networking, referrals) 3. S...
Join our dynamic IT Service Desk team, providing frontline support for end users across devices, access, and applications. You ll resolve tickets related to hardware/software, onboarding/offboarding, and asset management, en...
Full-cycle recruitment for engineering and technical positions with proven ability to close US positions Work hybrid schedule from our Bangalore office while maintaining 8:00 AM EST to 5:00 PM EST working hours Present ...
Monitor backups, disaster recovery procedures and storage provisioning (e.g., Commvault, NetApp). Provide application support, monitor system health and capacity planning. Manage server/cloud infrastructure and applic...
Answers the Service Desk line in a courteous, friendly, and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers mobile in accordance with I...
Administer Windows and Linux servers and cloud infrastructure (Azure), manage backups and DR, and provide telecom/voice platform support for contact center technologies to ensure reliable service delivery. Responsibiliti...
Looking for an experienced ServiceNow SAM Implementation Lead to drive end-to-end delivery of Software Asset Management (SAM Pro) projects. This role requires deep technical expertise combined with strong customer-facing...
Key Responsibilities Triage security alerts and analyze security events/logs for threats and malicious attacks Conduct incident response, investigation, vulnerability assessments, and security risk analysis Analyze web t...
Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel. Responsible for responding to customers in an efficient and professional manner. Meets expectatio...
NOC Engineer This is a full-time NOC Engineer role. The NOC Engineer will be responsible for monitoring and maintaining network systems and servers, identifying and troubleshooting issues. You would be working closel...
As a UI/UX developer, you will help evolve and improve the usability and design of software. Apply your expertise to understand end-user workflows and design interfaces that are intuitive and easy for our clients and their c...
We are seeking a skilled Cloud Engineer to join our team and help maintain our cloud infrastructure initiatives. The ideal candidate will have strong expertise in Microsoft Azure cloud services and will be responsible for im...
We are seeking experienced Python developers to join an exciting AI project supporting one of the worlds top 15 companies. This role involves reviewing and validating AI-generated code to ensure quality, accuracy, and adhere...
Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.Responsible for responding to customers in an efficient and professional manner.Meets exp...
Responsibilities: Maintain multiple customer environments. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high-priority issues and escalate to the next level. Provi...
Responsibilities: Be the frontline expert - Manage and maintain multiple customer cloud environments, ensuring uptime and performance. Own the customer experience - Resolve support tickets efficiently while keep...
Responsibilities: Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. Provide a Custom...
Responsibilities: Maintain multiple customer environments. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify and escalate any high-priority issues to the next level. [Escalat...
We are looking for a penetration tester, to join our security organization and work in collaboration with the software engineering teams, infrastructure, and product teams to create and maintain our solutions secure. Key...
We are hiring a Cloud Vulnerability & Compliance Analyst to manage vulnerability lifecycle and compliance reporting using Wiz. This role will be instrumental in identifying misconfigurations, tracking remediation, and al...
Years of Experience: 1 - 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Freshers can also apply. Mandatory Skills: Excellent communication skills in English (bot...
Analyze Conduct market research and analysis to better understand customer needs across all categories. Analyze historical drivers of chatbot engagements to update the knowledge repository Brainstorm possible inter...
We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and ...
Mandatory Skills: Excellent communication skills in English (both spoken and written) Typing speed - minimum 35 wpm with 100% accuracy Ability to follow instructions as directed Willingness to work in 24 x 7 work...
POSITION SUMMARY As a FinOps Engineer, you will play a pivotal role in managing and optimizing our cloud infrastructure costs, ensuring that our software solutions are delivered efficiently and cost-effectively. You will...
