Technical Support Engineer @ Skyleaf Consultants

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Technical Support Engineer

Skyleaf Consultants
4 to 8 Yrs
Multi-City, India
4 years ago
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Job Description

Roles and Responsibilities

Provide support to customers across the globe through various channels like Voice, Email and Chat.
Answer customer queries on Enlighted's products, solutions, warranty, etc.
Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
Provide periodical reports to managers.
Participate in creating self-help resources and knowledgebase for customers.

Educational Qualification:

BE /B.Tech Any Specialization

Desired Candidate Profile

Must have excellent written and oral communication skills.
3+ years in providing technical support to international customers
Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
Should be familiar with Linux platform and Web applications.
Good troubleshooting skills.
Adequate experience in Microsoft Word and Excel.
Good analytical and problem-solving skills.
Should be self-organizing and be able to work with minimal supervision.
Willingness to work in 24x7

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer

Contact Details:

Company: Skyleaf Consultants
Location(s): Multi-City, India

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Keyskills: problem solving technical support networking linux administration

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₹ 1.0 - 2.5 Lakh/Yr

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Skyleaf Consultants

Skyleaf Consultants Hiring for their leading client.

Technical Support Engineer @ Skyleaf Consultants

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