Customer Relationship Manager
- Malabar Gold
- 2 - 7 years
- Kochi
- 9 months ago
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Job Description
- Liaison with Store Heads and solve CRM related gapes.
- Oversee Google review management to enhance online reputation and customer satisfaction.
- Efficiently handle complaint management, ensuring swift resolution and customer retention.
- Drive digital leads through strategic initiatives, optimizing lead generation channels.
- Develop and implement target-setting strategies for stores to achieve performance goals.
- Streamline report management for comprehensive insights into operational performance.
- Coordinate upcoming campaign details for effective campaign management.
- Design and execute customer engagement programs to foster brand loyalty.
- Provide comprehensive CRE training to enhance customer service excellence.
- Spearhead the implementation and adoption of CRM systems in new stores.
- Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a
skilled team. - Own customer quality for the region, ensuring high levels of data fill rate on CRM.
- Establish rewards and recognition programs to motivate and retain high-performing staff.
- Ensure meticulous customer data management to support targeted marketing efforts.
- Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.
Job Classification
Industry: Gems & JewelleryFunctional Area / Department: Marketing & CommunicationRole Category: Marketing and Communication - OtherRole: Marketing and Communication - OtherEmployement Type: Full timeContact Details:
Company: Malabar GoldLocation(s): Kochi+ View Contact
Keyskills: Customer Satisfaction Net Promoter Score Customer Retention CRM Customer Acquisition NPS Customer Experience CRM Strategy CSAT Customer Engagement
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₹ -6 Lacs P.A
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