Chat Support Executive | Ambition Box | Info Edge - Noida
- Info Edge
- 0 - 2 years
- Noida, Gurugram
- 8 months ago
- Email to a friend
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Job Description
InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills , you can apply for this role.
Email Resume - vr*********a@na***i.com
About BU: AmbitionBox
Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more.
Job Objective
To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients.
Key Responsibilities
- Respond to client queries via calls, chat, and email, providing accurate and timely solutions.
- Review and moderate content to maintain the quality and accuracy of information on our website and reports.
- Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products.
- Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs).
- Achieve productivity and quality targets for client communications.
- Demonstrate product features and resolve client queries through email or calls.
Required Skills
- Strong written and verbal communication skills.
- Willingness to learn and adapt quickly.
- Ability to handle multiple tasks efficiently.
- Attention to detail and a keen eye for quality.
- Basic client-handling skills (training will be provided).
- Interest in content moderation and proofreading.
What We Offer
- Rapid learning and growth opportunities.
- End-to-end ownership of your tasks with guidance from experienced mentors.
- Freedom to innovate, experiment, and learn from mistakes.
- Opportunity to work on impactful projects that shape the industry.
- Exposure to multiple roles and responsibilities develop a versatile skill set!
- Be part of one of Indias fastest-growing career advisory platforms.
Why Join Us?
- Work in a supportive, fast-paced environment designed for learning and growth.
- Receive mentorship and training to help you succeed.
- Be part of a team that values your ideas and encourages you to take initiative.
- Make a real impact by helping millions of users build better careers.
Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office
Office Timing: 9:30 AM - 6:30 PM
Ready to launch your career with Info Edge?
Connect with VRINDA GUPTA for more insights
Email - vr*********a@na***i.com
LinkedIn - https://www.linkedin.com/in/vriiindaa/
Contact - 88260 177 78
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Chat Support Blended Process Email Support Client Support Customer Support Customer Service Non Voice Process International Chat Process Operations Customer Handling
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