Customer Service Associate - Fresher
- Hexaware Technologies
- 0 - 1 years
- Mumbai
- 5 months ago
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Job Description
- Provide exceptional customer service and support to clients via phone, email, or chat.
- Resolve customer complaints and issues professionally and promptly.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain strong relationships with customers to ensure long-term satisfaction.
- Identify and escalate potential issues to senior management as needed.
- Continuously improve knowledge and skills to stay current with industry trends.
- Strong communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving and analytical skills are required.
- Strong attention to detail and organizational skills are necessary.
- Experience with CRM software and ticketing systems is preferred.
- Ability to work collaboratively as part of a team.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: ticketing tools customer service customer complaints crm software crm cold calling pivot table business development vlookup market research b2c sales sales inside sales client relationship management ticketing ms office outlook lead generation
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