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Hcl Is Hiring!!! Dispute Management-us Shifts || Ambattur - 10th Sep @ HCLTech

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 Hcl Is Hiring!!! Dispute Management-us Shifts || Ambattur - 10th Sep

Job Description


HCLTech Walk-In Drive for Dispute Management | Chennai (10th Sep) Dispute Management


Interview Date: 10th Sep 2025

Interview Time: 10:00 AM 2:00 PM

Interview Venue: HCLTech, AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058


HR SPOC: Sobiya


Experience Required: 2 - 5 Years (only eligible)


Shift: US Shift


Work Location: Sholinganallur/Navalur


Notice Period: Immediate Joiners


Role & responsibilities

Oversee daily operations of the dispute management team.
Set performance targets and monitor KPIs.
Lead root cause elimination projects across departments.
Partner with IT to enhance dispute resolution tools and systems.
Develop training modules and conduct workshops.
Present dispute trends and risk areas to senior leadership.
Ensure compliance with internal controls and external regulations.
Manage stakeholder expectations and service delivery.

Team Leadership Supervise daily operations and performance.
KPI Management Define and track dispute resolution metrics.
Cross-Departmental Influence Drive collaboration across business units.
Automation & Digitization Lead initiatives to streamline dispute handling.
Strategic Thinking Align dispute management with business goals.
Risk Management Identify and mitigate financial and reputational risks.
Presentation Skills Deliver insights and recommendations to leadership.



Note - OTC - Dispute Experience can apply (Only immediate joiner and less than 15 Days can apply else do not apply please)

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Collections
Employement Type: Walk-ins

Contact Details:

Company: HCLTech
Location(s): Chennai

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Keyskills:   Team Handling Order To Cash Dispute Management

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₹ 2-5.5 Lacs P.A

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HCLTech

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