Non-voice Bpo (chat Process) Customer Support Executive
- Client Pro Recruit
- 0 - 5 years
- Bengaluru
- 2 months ago
- Email to a friend
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Job Description
Work Location: Bangalore Brookfield
Job Type: Full-time
Mode of Work: Work from Office
Shift Timings: Day Shift / Mid Shift
Total Openings: 700+
Call HR Jyothsna @ 861 845 7***
Email jy*****a@pr*******************s.com
Who Can Apply?
We welcome applications from enthusiastic candidates who are passionate about customer service and building a career in the BPO industry.
Any Graduate / Undergraduate from any stream or discipline
Candidates with active backlogs also eligible
Freshers looking to start their career in the BPO sector
Experienced professionals from any customer service background
Non-Voice Process Chat & Email Support
Immediate Joiners preferred
Role: Customer Support Executive (Non-Voice Process)
What Is Expected from the Role?
- Handle inbound chats and emails to assist customers with queries and concerns.
- Communicate clearly and effectively in English and regional languages
- Maintain a positive, empathetic, and professional attitude at all times.
- Follow up on customer interactions and ensure resolution within TAT (Turnaround Time).
- Perform cross-selling and up-selling for existing customers.
- Accurately document interactions in the system.
- Adhere to process guidelines and meet performance benchmarks.
Key Responsibilities
- Provide chat/email-based support to customers.
- Troubleshoot basic queries related to products, services, or accounts.
- Deliver high-quality service by maintaining efficiency and customer satisfaction.
- Escalate complex issues to the appropriate team.
- Ensure confidentiality and security of customer information.
- Meet and exceed daily/weekly performance targets (KPIs).
Eligibility Criteria
- Education: Any Graduate (any stream) / Undergraduate
- Backlogs: Active backlogs accepted
- Experience: Freshers & Experienced candidates both can apply
Salary Details
- Freshers: 21,000 CTC + Incentives
(Salary depends on English fluency and language proficiency) - Experienced: Up to 30,000 CTC + Incentives
(Salary depends on experience and communication skills)
HR Contact: Jyothsna N
Call/WhatsApp: 861 845 7***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: FreshersContact Details:
Company: Client Pro RecruitLocation(s): Bengaluru
Keyskills: Email Support Bpo Customer Service Non Voice Process Email Process Chat Process Bpo Operations Semi Voice Chat Chat Support Non Voice Bpo Non Voice Domestic Process
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