International Voice Process Executive- Experienced only
- IntouchCX
- 1 - 3 years
- Hyderabad
- 4 days ago
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Job Description
We are looking for dynamic and customer-focused professionals for an International Voice Process. The role involves handling inbound and/or outbound calls from international customers, providing excellent customer service, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and/or outbound calls from international customers
- Address customer inquiries, concerns, and complaints in a professional manner
- Provide accurate information about products, services, and processes
- Maintain detailed and accurate customer records in CRM systems
- Follow communication scripts, quality standards, and compliance guidelines
- Achieve individual and team performance targets (quality, productivity, CSAT)
- Escalate complex issues to the appropriate internal teams when required
Required Skills & Qualifications
- 6 months to 3 years of experience in an International Voice Process
- Excellent verbal communication skills in English
- Strong listening and problem-solving abilities
- Customer-oriented mindset with a positive attitude
- Basic computer knowledge and familiarity with CRM tools
- Ability to work independently and as part of a team
Shift & Availability Requirements
- Willingness to work Night Shifts and Graveyard Shifts
Preferred Qualifications
- Prior experience handling US/UK/Australian customers
- Experience in BPO, KPO, or contact center environment
- Ability to handle high call volumes efficiently
Benefits
- Competitive salary
- Cab facility (as per company policy)
- Medical insurance and other statutory benefits
- Career growth and learning opportunities
- Apply now by sharing your resume to ya**********r@in******x.com (OR) (+91) 7386528***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Blended Process International Call Center Semi Voice International Voice Us Voice Process International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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