Technical Sales Consultant (Pre-Sales)
- TELUS International
- 5 - 10 years
- Noida, Gurugram
- 3 days ago
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Job Description
Role: Technical Sales Consultant (Pre-Sales)
Work Location: Noida
Working Model: Initially remote, with the expectation that the resource may be required to work from the office on an as-needed basis, such as during client visits or due to changes in company policy and norms.
Shift Timings: US Shift Time (5 pm / 6 pm IST Onwards)
Job Description:
The Technical Consultant role is a sales engineering position that requires:
- A solid understanding of one of the following solution areas: Connectivity, Unified Communications, Software Defined Wide Area Network (SDWAN) and Cyber Security technologies.
- The ability to collaborate effectively with sales professionals, internal operations and delivery teams, as well as TELUS business clients.
In partnership with the Sales team, you will work on low to medium complexity technical activities and solutions that address the business needs of customers across Canada.
Your responsibilities include:
- Leveraging expertise in one of the following solution areas:
- Connectivity: Business Internet, High Speed Internet Access, GPON: 4 Offshore
- Unified Communications: Business Connect (White Glove), MS Teams O365 + Bundle
- Software Defined Wide Area Network (SDWAN): TMNE Bundle, GoCo SDWAN: 4 Offshore
- Cyber Security: Managed Detection Response, Pentesting, E-mail Protection, Managed Awareness
- Working with internal TELUS stakeholders: (sales professionals, internal operations and delivery teams) throughout the solution development life cycle and supporting daily business execution.
- Working independently to manage end-to-end solution development of a specific solution set and day-to-day customer requests, such as Moves, Adds, and Changes (MACs).
Skills and Knowledge
- Ability to work independently, manage ambiguity, and adapt to changing customer needs.
- Strong decision-making skills to determine the best approach for meeting customer or internal requests.
- Exceptional English business communication skillsboth verbal and written.
- A customer-first mindset with proven excellence in relationship development.
- Technical proficiency in one of the following solution sets:
- Connectivity: Business Internet, High Speed Internet Access, GPON: 4 Offshore
- Unified Communications: Business Connect (White Glove), MS Teams O365 + Bundle
- Software Defined Wide Area Network (SDWAN): TMNE Bundle, GoCo SDWAN: 4 Offshore
- Cyber Security: Managed Detection Response, Pentesting, E-mail Protection, Managed Awareness
- Ability to make recommendations based on requirements and guide customers toward positive outcomes.
- Excellent interpersonal and relationship-building skills for both customer-facing and internal interactions.
- Comfort operating in a fast-paced, dynamic business environment.
- Solid technical writing skills.
- Confidence working in a sales-driven environment.
- Familiarity with TELUS systems and tools or a strong aptitude for learning them.
- Proficiency in Google Suite.
- Ability to articulate solutions benefits from both technical and financial perspectives.
- Demonstrated creativity and innovation in developing competitive, value-add solutions.
- Sales training/account planning experience is an asset.
- Post-secondary degree in engineering, computer science, technical diploma or equivalent experience;
- Certifications: One or more industry-recognized certifications are strong assets. (e.g., Cisco, Microsoft, AWS).
- Minimum 3 years of experience in a similar role.
About Telus Digital:Telus Digital is the operating name of Telus International Inc., a Canadian technology company.
TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011.
TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one in Gandhinagar.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: BD / Pre SalesRole: Pre Sales ConsultantEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: RFP Cyber Security Networking RFX Presales Solution Design Cisco Unified Communications Sdwan RFI Unified Communications Proposal Management Internet Technologies RFQ Solutioning
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