Customer Voice Associate - HR Bhumika @ Wipro

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Customer Voice Associate - HR Bhumika

Wipro
0 - 2 years
Mumbai
3 days ago
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Job Description

Customer Support Voice Process -

Roles and Responsibilities:

Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required

Eligibility Criteria: Graduates and undergraduates(HSC Pass) can apply

Skill Requirements:

Excellent communication skills.
Comprehension : - Ability to clearly understand the problem statement
Composition : - Ability to compose a grammatically correct, concise and accurate.
Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs

Shift- WFO, 5 days working and any 2 Rotational week offs, preference for immediate joiners

Mode of Interview- F2F

Rounds of Interview- HR round, SVAR (B2 Proficiency, Score- 65+), OPS Round

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: Customer Service Excellent Communication In English International Voice Process Excellent Verbal And Written Communication Skills Fluent English Spoken English Bpo Voice Voice Process International BPO

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Customer Voice Associate - HR Bhumika @ Wipro

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