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Customer Support Associate @ Firstsource

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Firstsource  Customer Support Associate

Job Description

Walk-in interviews happening at Brigade Residencies, 2nd Floor, Kundalahalli, Bangalore.

Contact Person - HR Pranav

https://share.google/I3aH1QBNCTaTRA5Xz


Role & responsibilities

  • Handle customer queries through live chat support for international customers.
  • Provide accurate information regarding products, services, billing, and technical issues.
  • Maintain high customer satisfaction (CSAT) while meeting SLA and productivity targets.
  • Manage multiple chat conversations simultaneously with proper grammar and clarity.

Preferred candidate profile

  • Excellent written and verbal English communication skills.
  • Good voice clarity, pronunciation, and neutral accent preferred.
  • Ability to multitask and manage multiple chats at once.
  • Basic knowledge of computers, typing, and internet navigation.
  • Strong customer service attitude and problem-solving skills.
  • Ability to work in 24/7 rotational shifts (including night shifts).
  • Prior experience in International BPO / Chat / Customer Support preferred, but freshers can apply.

Walk-in interviews happening at Brigade Residencies, 2nd Floor, Kundalahalli, Bangalore.

Contact Person - HR Pranav

https://share.google/I3aH1QBNCTaTRA5Xz

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Firstsource
Location(s): Bengaluru

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Keyskills:   Excellent Communication Skills Blended Process Written Communication Excellent Communication In English Chat Semi Voice Chat Support Verbal Communication International Chat Process Chat Process

 Fraud Alert to job seekers!

₹ 2.75-3.5 Lacs P.A

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Firstsource

Xoriant is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. From startups to Fortune 100, we enable innovation, accelerate time to market and ensure client competitiveness across industries. Xoriant has established a global presence as an innovation l...