Customer Support Intern
- Delhivery
- 2 months duration
- Delhi, NCR
- 3 days ago
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Job Description
Duration: 2 Months
Stipend: 10000-12000 per month
Location: Remote (Work From Home)
About the Role
Delhivery is hiring interns for a short-term Voice Process role focused on interacting with shippers and collecting valuable business insights. This role is ideal for candidates who are confident communicators and eager to gain exposure to real-world business conversations in the logistics space.
Key Responsibilities
- Make outbound calls to shippers to gather feedback and insights
- Understand shipper business models, growth potential, and requirements
- Capture information related to business scale, future opportunities, and engagement
- Identify reasons for churn and collect actionable feedback
- Accurately record responses and maintain structured data
- Coordinate with internal teams to share key insights where required
Eligibility Criteria
- Currently pursuing or recently completed graduation
- Strong verbal communication skills (Hindi & English preferred)
- Comfortable with outbound calling and engaging conversations
- Good listening skills with attention to detail
- Basic knowledge of MS Excel/Google Sheets
- Self-driven and able to work independently in a remote setup
What Youll Gain
- Hands-on exposure to B2B customer interactions
- Understanding of shipper behavior, business models, and logistics operations
- Skill development in communication, data collection, and analysis
- Internship certificate (based on performance)
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: DelhiveryLocation(s): Delhi, NCR
Keyskills: Customer Support Outbound CSE Customer Care Complaints Voice Process Inbound Customer Queries Voice Support Customer Handling
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Delhivery
Delhivery is India's leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Our vision is to become the operating ...
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