Process Associate- Customer Care-Voice
- Genpact
- 0 - 2 years
- Noida, Gurugram
- 15 hours ago
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Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate Customer Care-Voice
**Work Location**: Gurugram(Work from Office)
You are tasked with managing customer payments to various service providers across the United States through Web and IVR channels. The objective is to deliver accurate, timely, and secure payment transactions in full compliance with regulatory and quality standards.
Responsibilities
- Execute payment transactions through Phone, Web platforms and IVR systems
- Ensure precise entry of customer account details, payment amounts, and virtual card information
- Oversee system operations by accessing client dashboards and maintaining comprehensive payment records
- Maintain thorough documentation while strictly adhering to quality assurance and compliance standards
- Collaborate with internal teams to ensure smooth resolution of customer concerns
- Identify recurring issues and suggest process improvements to enhance customer experience
- Meet or exceed performance metrics such as Payment per hour/day, success rate, and call quality scores .
Minimum Qualifications
- Bachelors degree in any field
- Relevant experience in US Industry
- Demonstrates keen attention to detail and consistently adheres to structured processes
- Possesses foundational technical skills in remote desktop applications and web navigation
- Has exposure to payment systems and IVR workflows, with training available to strengthen expertise
- Communicate effectively when reporting issues and work collaboratively with team leaders and managers
- Thrives in dynamic, fast-paced environments while efficiently handling multiple tasks at once
Preferred Qualifications/ Skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Judgment
- Adaptability
- Teamwork
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Customer Service International Voice BPO Transaction Processing Claims Handling Voice Support Us Calling Customer Support CSE Customer Care Us Voice Process Customer Handling International Calling International Voice Process
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