International Customer Support || Airline Process
- Wipro
- 0 - 2 years
- Mumbai
- 18 hours ago
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Job Description
PRINCIPAL RESPONSIBILITIES:
- Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
Criteria Requirement:
- Excellent communication skills.
- Comprehension : - Ability to clearly understand the problem statement
- Composition : - Ability to compose a grammatically correct, concise and accurate.
- Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs
- Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA OR ANY IT Field).
- Comprehension skills to understand & communicate with all customers effectively.
- Telephone etiquettes.
5 days working and any 2 Rotational week offs. Should be flexible in 24*7 shifts (That Includes night shifts) Role & responsibilities
Kindly drop your resume on 8454064***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai+ View Contact
Keyskills: International Voice Excellent Communication In English International Process International Voice Process International Calling International BPO
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₹ 2.75-3.75 Lacs P.A
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