About the JobThe Workforce Analyst is responsible for analyzing and optimizing the customer experience across all touchpoints. This role focuses on mapping the end-to-end customer journey, identifying pain points, and develop...

About the JobReporting to the Vice President of Digital Solutions, the Salesforce Expert is responsible for being the technical expert and lead on supporting the varied needs of our clients'' use of Salesforce.The ideal candi...

About the JobWe are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance...

About the JobWe are changing the way people think about customer service, and we need your help!Were looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staf...

About the JobWe are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through...

About the JobWe're looking for a Manager, Software Development to join our growing product development team. This is a great opportunity for a motivated leader to take ownership of project delivery and manage tasks to ensure ...

About the JobWe are looking for a Senior Test Lead who will have an opportunity to be part of the growing product development team that should own the responsibility to test plans, and implement and execute test cases. The id...

About the JobWe are looking for a Quality Assurance Engineer to focus on building test cases, handling manual testing, and executing regression testing to maintain software quality standards. The role requires attention to de...

About the JobWere searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy &am...

As Senior Systems Specialist (Windows), You WillManage and maintain server environments based on Microsoft technologiesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, pr...

About the JobWe are changing the way people think about customer care, and we need your help!Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? Were look...

About the JobWere looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to hel...

About the Job Were changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating pr...

About the JobWere looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a goo...

About the JobThe Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.As Senior Re...

About the Job Join us in transforming the perception of customer service! We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This rol...

About the JobWe are looking for a highly detailed and organized Junior Analyst to join our dynamic Financial Planning & Analysis (FP&A) team. This role is critical to the accuracy of our billing process. The successfu...

Greetings from IntouchCX!We are currently hiring for International Voice Process (Customer Support Executive).Contact Details:HR: Prabhavathi Phone: 7483273683 Email: Prabhavathi.v@intouchcx.comInterview Details: Days: Mond...

About the Job Were changing the way people think about customer care, and we need your help! Are you ready to make a positive impact on the lives of others? Were looking for an Employee Experience Coordinator to ensure our em...

Job Title:International Voice Process Customer Support (Immediate Joiners Preferred)Company:IntouchCXJob Location:B16, Raheja Mindspace IT Park, Madhapur, HyderabadExperience Required:6 months 2 years in International Voice...

Role & responsibilities Handle inbound and/or outbound calls from international customers with professionalism and clarity.Possess a minimum of 1 year of experience in an international BPO voice process, demonstrating eff...

We are looking for enthusiastic and customer-focused individuals to join our International Chat Support team. As a Chat Support Executive, you will be responsible for assisting international customers via chat (and possibly ...

About IntouchCX ,IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions ac...

Job description 1. Strategic Partnering Collaborate with business leaders to understand organizational challenges, align HR strategies with business goals, and drive sustainable growth.2. Talent Management Lead workforce pla...

Were Hiring: Scheduler / Workforce Management Analyst (2-5 Yrs) | IEX WFM Experience Required! Are you passionate about workforce optimization and scheduling? Skilled in IEX Workforce Management tools and love making data-dr...

We are Hiringhashtag#IntouchCX is Hiring Job Title: Director Software DevelopmentLocation: HyderabadExperience: 12+ years in IT/Software LeadershipReports To: VP / SVP of Engineering About the RoleWe are looking for an expe...

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting international customers, and providing effective solutions wi...

Job Title: International Voice Process Customer Support RepresentativeCompany Name: IntouchCX Location: Madhapur, Hyderabad Experience: 6 months to 3 years Employment Type: Full Time Work from Office:IntouchC...

We are looking for enthusiastic and customer-oriented professionals to join our International Voice Process team. The role involves managing inbound and outbound calls, addressing customer queries, and providin...